Frequently asked questions

Spannr is an all-in-one workshop management platform built for automotive, motorcycle, marine, and heavy equipment workshops. It handles everything from job management to invoicing, inventory, HR, and customer engagement.

Most workshops are up and running within 30 minutes. Import your existing customers and products via CSV, configure your services, and you're ready to go.

No. Spannr is cloud-based — access it from any browser. The mobile app is available on iOS and Android for mechanics and cashiers.

Yes! We have dedicated mobile apps for mechanics (job management, clock-in, OBD scan), cashiers (quick sale, payments), and managers (approvals, reports, transfers).

Yes. All data is encrypted in transit and at rest. Each tenant's data is completely isolated. We perform daily backups with point-in-time recovery.

Yes. We support CSV import for customers, vehicles, products, and sales history. Our team can assist with migration from other workshop systems.

Yes. Business and Enterprise plans support multiple branches with per-branch inventory, staff assignment, and consolidated reporting.

FPX (online banking), credit/debit cards, and e-wallets via Billplz. Enterprise customers can pay via invoice with NET-30 terms.

Yes. No long-term contracts. Cancel from your billing page anytime. Your data remains accessible for 30 days after cancellation.

Yes. All plans include onboarding documentation and video guides. Business and Enterprise plans include live onboarding sessions.

Yes. Full REST API with 250+ endpoints. Documentation available for integration partners.

Yes. Enterprise plan includes LHDN MyInvois integration for Malaysian e-invoice compliance.