These Terms of Service ("Terms") govern your access to and use of the URTech platform ("URTech", "Service", "we", "us", "our"), operated by UR Genesis Empire, a business registered in Malaysia under the Registration of Businesses Act 1956 (Registration No. 003163357-T), with its registered address at No. 3, Jalan Autoville 1, Persiaran Multimedia, 63000 Cyberjaya, Selangor, Malaysia.

These Terms apply to Subscribers (workshops and their staff), HQ/Franchise accounts, and any authorised user of the Service. The customer-facing discovery portal and mobile application for vehicle owners are additionally governed by our Customer Terms. The Referral Partner Program is governed by the separate Partner Program Terms.

1. Definitions

"Subscriber" (or "Tenant") means the workshop business that registers for and subscribes to the Service.
"Authorised User" means any individual (owner, manager, cashier, mechanic or other role) whom the Subscriber permits to access the Service.
"HQ / Franchise Account" means a Subscriber operating a network that manages one or more affiliated workshop Subscribers.
"Subscriber Data" means all data the Subscriber and its Authorised Users enter into or generate through the Service, including data relating to the Subscriber's own end-customers.
"End-Customer" means a vehicle owner or client of the Subscriber whose details are recorded in the Service.

2. Acceptance of Terms

By registering for, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business. If you do not agree, do not use the Service.

3. Service Description

URTech is a cloud-based, multi-tenant workshop management platform providing tools for work orders, appointments, inventory (including per-branch stock), invoicing, quotations, payments, HR and payroll, reporting, customer engagement, loyalty and referral programs, and (for eligible networks) HQ/franchise supply-chain and oversight features. URTech is a software service provider; we do not perform automotive repair or maintenance and are not a party to the service relationship between a Subscriber and its End-Customers.

4. Accounts & Authorised Users

You must provide accurate, current, and complete information when registering and keep it updated.
You are responsible for maintaining the confidentiality of login credentials and for all activity under your account and those of your Authorised Users.
The Subscriber is responsible for managing its Authorised Users' roles, permissions, and branch access, and for ensuring their compliance with these Terms.
You must notify us promptly of any unauthorised use of your account.

5. Subscriptions, Trials & Add-Ons

The Service is offered on subscription plans billed monthly or annually as selected at sign-up. Plan features and limits are described at the point of purchase.
Free trials, where offered, allow evaluation of the Service for a limited period. At the end of a trial, continued use requires an active paid subscription.
Optional premium modules and add-ons may be subscribed to separately and are billed in addition to the base plan.
We may change plan pricing or composition with at least thirty (30) days' notice; changes take effect at your next renewal.

6. Billing & Payment

All fees are stated and payable in Malaysian Ringgit (MYR) unless otherwise specified.
Subscription payments are collected via third-party payment gateways (including Billplz and Stripe, supporting FPX, card, and e-wallet methods). We do not store full card details.
Applicable taxes, including Sales and Service Tax (SST) where chargeable, are your responsibility and will be applied in accordance with Malaysian law. [Lawyer review: confirm SST registration status and invoicing obligations.]
You authorise us (and our payment processors) to charge the applicable fees for each billing cycle.
Late or failed payment may result in suspension of access after a grace period. During suspension for non-payment, read-only or limited access may be provided so you can settle outstanding amounts.

7. Cancellation & Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period ("cancel at period end"); you retain access until then and are not charged for the following period.
Fees already paid are non-refundable except where required by law, or expressly stated in a written refund policy or promotion.
We do not automatically downgrade a cancelled account to a free tier; access ends at expiry unless renewed.

8. HQ & Franchise Networks

Where a Subscriber operates as an HQ/Franchise Account, additional features may apply, including network catalogues and ordering, inter-entity (franchise) billing and invoicing, and royalty calculations. The commercial terms between an HQ and its affiliated workshops (including pricing, royalties, and catalogue terms) are set and administered by the HQ, not by URTech. URTech provides the tooling to record and process these arrangements but is not a party to them and is not responsible for amounts owed between an HQ and its affiliates.

9. Promotions, Vouchers, Loyalty & Referral Programs

We may run promotions or offer promotional pricing on subscriptions from time to time. Each promotion is subject to its own stated conditions and eligibility, and may be modified or withdrawn with reasonable notice.
Loyalty points and referral programs made available to a Subscriber's End-Customers are operated by the Subscriber, who sets rates and rewards within platform-approved limits and bears the cost of rewards. Points have no cash value and are not currency.
URTech monitors loyalty and referral activity and may suspend or modify a program in cases of abuse, fraud, or failure to honour valid redemptions. Full terms are set out in the Customer Terms.
The Referral Partner (reseller) Program, under which partners earn commission for introducing new Subscribers, is governed by the separate Partner Program Terms.

10. Data Ownership & Roles

As between you and us, you retain all ownership of your Subscriber Data. We do not claim ownership of your business data and will process it only to provide and support the Service, as described in our Privacy Policy.

In respect of End-Customer personal data that a Subscriber records in the Service, the Subscriber is the data controller/user and URTech acts as a data processor on the Subscriber's behalf. The Subscriber is responsible for having a lawful basis to collect and use that data and for complying with the Personal Data Protection Act 2010 (PDPA). You may export your data using the built-in export features.

11. Acceptable Use

You must not use the Service for any unlawful, fraudulent, or infringing purpose.
You must not attempt to access data belonging to other tenants or to gain unauthorised access to any part of the Service.
You must not reverse-engineer, decompile, or attempt to extract the source code of the Service, except to the extent permitted by law.
You must not upload malicious code or interfere with the integrity or performance of the Service.
You are responsible for the accuracy and legality of the data you enter, and for obtaining any consents required from your End-Customers.

12. Service Availability

We aim to provide reliable, continuous access and to give advance notice of scheduled maintenance where practicable. However, the Service is provided on a commercially reasonable-efforts basis and we do not warrant uninterrupted or error-free operation. Any service-level commitments, if offered, will be stated in a separate written agreement.

13. Intellectual Property

The Service, including its software, design, trademarks, and documentation, is owned by UR Genesis Empire or its licensors. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes for the duration of your subscription.

14. Suspension & Termination

We may suspend or terminate access for breach of these Terms, non-payment, or activity that poses a security, legal, or reputational risk.
You may terminate by cancelling your subscription as described in Section 7.
On termination, your right to access the Service ends. We will make Subscriber Data available for export for a reasonable period, after which it may be deleted in accordance with the Privacy Policy.

15. Disclaimers & Limitation of Liability [Lawyer review]

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the maximum extent permitted by law. URTech is not responsible for the quality, safety, or legality of the automotive services a Subscriber provides to its End-Customers.

To the maximum extent permitted by law, UR Genesis Empire shall not be liable for any indirect, incidental, special, or consequential damages, or for loss of profits, data, or goodwill, arising from your use of or inability to use the Service. Our total aggregate liability arising out of or relating to the Service shall not exceed the fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

16. Indemnity

You agree to indemnify and hold harmless UR Genesis Empire and its personnel from claims, losses, and expenses arising from your Subscriber Data, your use of the Service, your dealings with End-Customers, or your breach of these Terms.

17. Confidentiality

Each party shall protect the other's non-public business information disclosed in connection with the Service and use it only to perform its obligations, except where disclosure is required by law.

18. Changes to the Service or Terms

We may modify the Service or these Terms from time to time. Material changes will be notified through the platform or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

19. Governing Law & Disputes

These Terms are governed by the laws of Malaysia. The parties submit to the exclusive jurisdiction of the courts of Malaysia, without prejudice to any right to seek to resolve disputes amicably or through mediation first.

20. Contact

UR Genesis Empire (003163357-T)
No. 3, Jalan Autoville 1, Persiaran Multimedia, 63000 Cyberjaya, Selangor, Malaysia
Email: support@urtech.my
Website: https://urtech.my

This document is provided for general use of the Service and does not constitute legal advice. It should be reviewed by qualified legal counsel before being relied upon, particularly the payment, tax, liability, and data-protection provisions.